Business Analyst

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Reference Number: 9453Business Unit: Reg. Marketing Customer Sol.Type of Employment: Regular, Full TimeLocation: Halifax, N.S. Nova Scotia Power's greatest source of energy is our people. In a culture focused on safety and our customers, we're committed to providing exceptional electricity service to Nova Scotians and rewarding careers for our employees. We're hiring solution-minded people excited to help us grow into the future. We are currently looking to fill a Business Analyst, Customer Analytics position in our Customer Solutions department. Position: Do you live and breathe customer experience? Do you search for data driven insights to improve customer experience? Are you comfortable translating customer analytics into actionable insights and sharing findings with leaders across the business? We are seeking an analytical-minded individual to lead our market research program. This individual will be responsible for leading survey development as related to customer satisfaction and transactional satisfaction, data collection and standardization, reporting and dashboard building for analysis, identifying insights and sharing findings, and supporting data driven process improvements. Accountabilities:u2022 Lead our market research program, responding to customer experience inquiries from across the business and sharing reporting insights u2022 Prepare monthly and quarterly reporting and dashboard requirements for customer satisfaction surveys and customer transaction surveys to be shared with leaders across the business u2022 Analyze customer survey data to identify insights using data visualization tools (Microsoft Excel, Microsoft Excel, and Tableau) and communicate results with the team.u2022 Establish practices for standardizing and maintenance of internal data warehouses (survey data mart, Salesforce)u2022 Support process improvements, business cases, and deep dive analysis to make recommendations that are supported by data analytics u2022 Engage with partner organizations to develop survey questions and execute market research plans Skills, Capabilities and Experience: The successful candidate holds a minimum of the below qualifications:u2022 An undergraduate degree in Commerce, Computer Science, Science, Statistics, or a similar discipline u2022 A minimum of 3 years' relevant experienceu2022 Advanced knowledge of data visualization tools. You must be skilled in in Microsoft Excel and Microsoft PowerPoint and have strong analytical abilities.u2022 Ability to make data driven decisions while deriving insights from analytics datasetsu2022 Experience using Tableau to develop dashboards is considered an assetu2022 Exceptional communication skills and the ability to communicate and collaborate with cross functional teams u2022 Excellent attention to detail and organization skillsu2022 Experience using query programs is considered an asset (SQL, DB2)u2022 Knowledge of the utility industry sector is also considered an asset. Reports to: Manager, Data Insights & Customer ExperienceForm of Application: Click the APPLY button at the end of the online job posting. Complete all required information fields, and copy and paste your covering letter and resume into the online form. Salary: To commensurate with qualifications and experience. Must Be Received By: All interested candidates should apply no later than 9th March, 2022. Late applications may not receive consideration. Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities. In accordance with Emera's occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19. For clarity, fully vaccinated means 14 days since having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed. At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ community. Applicants from these equity groups may self-identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs. If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process. ,directApply:false,datePosted:2022-02-23 07:20:08,validThrough:2022-03-25,employmentType:OTHER,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***.,sameAs:****

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