Analyst Sales Governance

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Job Information

Hilton

Analyst, Sales Governance

in

Addison

Texas

***This role can be located in Dallas, TX, Memphis, TN, or McLean, VA***

Hilton’s Commercial Services organization is comprised of over 4,000 team members driving our sales, revenue management, call center, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are key to Hilton’s ability to drive profitable growth.

What will I be doing?

Our Sales Governance team coordinates the administrative, auditing, reporting, and Opportunity management efforts and processes of Hilton Sales’ teams. The team is focused on ensuring that Hilton is the most sought‐after sales partner in hospitality, by freeing up seller’s time, driving efficiency, and establishing governance to improve performance and make things happen.

Are you looking to be an integral part of the team supporting our sales group? Hilton is looking for an Analyst to support the automation, standardization, and governance vital to drive our integrated support of the sales teams. You will apply a strong can‐do attitude and dedication to identify/resolve issues and to ensure that Sales systems are reflecting accurate data/business processes. You will help take our support to the next level by proactively searching for challenges and working with hotels/partners/teams to reflect accurate data. This will help shorten selling timelines and drive efficiency and consistency across Hilton Worldwide Sales.

More specifically, you will:

Work cross‐functionally with our hoteliers and sales teams to identify and lead resolution discrepancies in systems that are supported by our Sales Governance team.

Provide email/case/phone support to customers in gathering and advising their needs.

Engage/proactively seek out other teams on setting best practices and standard methodologies to ensure a consistent partner experience.

Develop/Improve processes for all support, administrative, and auditing processes.

Create/Maintain clear and concise documentation for all support, administrative, and auditing processes.

Manages own mailbox and monitors workflow with internal/external partners and team members with the consistent goal of meeting or exceeding SLAs.

Has authoritative, solid understanding of all relevant systems required to perform crucial daily job functions as well as project-related tasks

Assists all customer inquiries/issues, user requests, policy/procedural inquiries, and escalated situations, and responds professionally with Best Practices regarding products and services, within stated authority

Develops and maintains constructive and cooperative working relationships with internal team members, key corporate personnel, and collaborators

Govern user management in Sales Governance Systems by adding and removing users, ensuring security protocols are maintained, and ensuring Roles/Profiles/Security settings are set accurately

Works alongside Governance Managers to assist in requirements gathering, discovery, testing duties, and reporting bugs or enhancement needs for Sales Governance Systems.

Conducts regular in-depth quality checks of Sales Governance Systems and identifies areas where audit initiatives are required

Coordinate and implement vital cleanup initiatives related to quality checks and audits to ensure accuracy of information in all relevant systems and processes

Generate and deliver reports from data analysis

Gather, interpret, and use sophisticated data to develop concrete steps that will improve processes and optimize results

Immerse and engage with business partners to understand data content and business requirements

Great interpersonal and client-handling skills, with the ability to manage expectations and explain technical details

Exercise sound judgment, balance workload and prioritize demands with the greatest impact

Assist in Governance efforts as needed in all systems managed by Sales Governance team

Any other job duties as advised

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

Self‐starter who takes initiative in implementing goals, applies analytical skills, and possesses flexibility

Accountable individuals who make great use of their time to provide extraordinary customer service, and communicate results and improvements

Strong communicator, influencer and solution‐seeker

Passion for detail when creating a perfect report or responding to an email with the right amount of clarity

Formulate, affect, interpret, or implement management policies or operating practices

Carry out major assignments in conducting the operations of the business

Performs work that affects business operations to a substantial degree

Contributes to the employer in matters that have significant financial impact

Team Member has the autonomy to waive or deviate from established policies and procedures when situations arise, but also the responsibility to bring to the team for solutioning

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

Three (3) years of travel industry or systems/product/project support experience

One (1) year of strong use of computer, hardware, software, and analytical skills

Three (3) years of advanced use of Microsoft Excel, Word, PowerPoint, and Outlook applications

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

BA/BS Bachelor’s Degree

Experience in Salesforce, Delphi, or MeetingBroker is highly preferred

Advanced Excel skills (VLOOKUP, pivot table)

Salesforce Administrator or Advanced Administrator Certification

Proficiency with Microsoft Access/SQL/VBA/Visio, Tableau, or MicroStrategy applications

What is it like working for Hilton?

The future of hospitality is bright at Hilton (https://www.hilton.com/en/): a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits (https://jobs.hilton.com/us/en/benefits) such as workplace flexibility, career growth and development, and our Go Hilton travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive (https://jobs.hilton.com/us/en/diversity-home2) environment for all. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job:

Commercial Capabilities

Title:

Analyst, Sales Governance

Location:

null

Requisition ID:

COR013NN

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com