Business Solutions Analyst

Profile

ADP is hiring a Business Solutions Analyst.

Are you ready to join a company offering career advancement opportunities throughout your career journey?

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

ADP seeks a Business Solution Analyst to join their team. Are you a self-motivated person able to work independently while maintaining control of your projects and workload? Are you a good communicator as well as quality-driven and attentive to details? Do you enjoy variety, technical challenges, and problem-solving? Then the Business Solution Analyst (BSA) position is perfect for a person like you!

The Business Solution Analyst's primary role is to design, document, and communicate ADP technology solutions that meet the needs of our customers. The BSA is responsible for translating requirements identified during the sales cycle into a technical design document, and then creating an elegant solution that simplifies the client's complex workforce data processes and calculations. The BSA's role is critical in providing a high-quality product and exceptional client experience.

Solution Design & Documentation

Review information and high-level requirements obtained during the sales cycle, then finalize details by interacting with client and vendor Subject Matter Experts. Use established best practices to design a solution then document data flow, logic, and sample calculations. This includes:

Schedule and participate in the internal handoff meeting from Sales to Implementation.

Accurately review specifications; schedule kick-off call with client team within the required time period.

Coordinate with partner resources to create the best design across all systems involved in the scope of the project.

Provide guidance and best options to clients when answering integration questions.

Write clear and complete Technical Design Document (TDD) that follows ADP best practices:

Create intuitive, understandable solution diagrams to illustrate the data flow

Write clear examples that effectively demonstrate and support the design

Accurate calculations that effectively demonstrate and support the examples

Drive analysis process (phone calls, emails) to maintain a high degree of client engagement:

Schedule and lead meetings with clients and vendors

Prompt, consistent, and courteous follow up on open items

Periodic project updates via email to clients and vendors

Follow-up with clients and vendors to keep projects on track.

TO SUCCEED IN THIS ROLE : Required Qualifications

Experience with data retrieval, analysis, manipulation, and transformation.

Experience implementing and/or supporting enterprise-grade software solutions; preferably HCM applications (i.e. time & attendance, payroll, accounting, point of sales, or HR-related software applications).

Experience in data analysis for support/troubleshooting which should include ASCII files, XML, databases.

Experience with technical writing. This can include writing technical summaries of client issues, client-specific support documentation, technical specifications, user guides, or training documentation.

Ability to communicate clearly and in a directive manner to obtain necessary information and requirements from the client, explain technical concepts in a way that can be understood by the client, establish what tasks need to be completed by whom and by when, and create credibility and fosters customer confidence.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

Continuously learn through ongoing training, development, and mentorship opportunities.

Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.

Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Jobs.adp.com

PREFERRED QUALIFICATIONS : Preference will be given to candidates who have the following:

Proven ability to maintain focus and work effectively with multiple demands

Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks

Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs

Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level

Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations

Proficient in the latest web technologies and working knowledge of various operating systems

Excellent analytical skills and time management skills

Excellent communication skills both verbal and written

Proficient using Microsoft Office

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Company info

Automatic Data Processing, Inc.
Website : http://www.adp.com