Associate Support Operations Analyst

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Aderant is looking for an Associate Support Operations Analyst.

Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology.

At Aderant, the “A” is more than just a letter. It is a representation of how we fulfil our foundational purpose, serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A”. We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work – ideas, experience, and passion – to drive our mission forward. Our people are our strength.

Role Description:

The Support Operations Analyst is a key member of the Support team who is responsible for helping Aderant’s Support Team be more productive, work more efficiently, and deliver better service to our clients.

The Operations Analyst works with internal staff ranging from the support team, managers, directors, and senior leadership to provide strategic and tactical support. They help the team achieve ultimate operational efficiency by creating the necessary reports and dashboards, analyzing data to identify trends, and reviewing the day-to-day operations to identify process improvements. The duties include performing a multitude of complex and confidential activities that ensure the operations are handled in a professional and timely fashion. This position demands excellent skills in organization, data analytics, independent and teamwork and time management.

The successful candidate will be highly motivated, process oriented, and have a strong attention to detail. A customer service focus and mentality will be important to meet the needs of a growing and dynamic Support team by helping foster enablement and positive change.

Responsibilities:

Assisting with annual contract renewals by analyzing contracts and identifying opportunities for revenue increases client by client.

Performing research and provisioning of data for strategic planning purposes as well as to support presentations, forecasting and budget compilations.

Creating and managing standard reports and dashboards for the Support Department in Salesforce and Excel.

Assembling the necessary reports for senior management on a weekly, monthly, quarterly, and annual basis.

Analyzing support workflows and making suggestions to improve team productivity efficiency.

Developing, managing, and maintaining the Support department’s standard operating procedures in one central location.

Subject matter expert for Support personnel on all processes.

Building strong relationships with consultants, Support leadership, and client teams to provide all parties an efficient experience.

Managing the content for the MyAderant portal and ensuring it is reviewed and updated on a regular basis.

Coordinating and leading internal and cross departmental meetings and projects.

Analyzing difficult and sensitive problems, evaluate alternatives and make sound, appropriate recommendations, and decisions.

Creating and updating emails, letters, reports, and/or spreadsheets using Microsoft tools. The documents could be narrative and/or statistical.

Proofreading and handling confidential documents.

Managing Department MS Teams/SharePoint site.

Performing all other duties as assigned.

Skills & Qualifications:

Bachelor’s degree in Business Administration, Management Information Systems, or related field preferred.

At least 1 years of Operations experience.

Strong organizational and planning skills.

A track record of business process improvement.

Experience in scheduling and forecasting.

Ability to communicate effectively with senior executives.

Ability to analyze and identify improvements in service systems.

Strong independent judgment and decision making is required to plan, prioritize, organize, and execute a fast paced, diversified workload of ongoing tasks and projects.

Superior verbal and written communication skills.

Must be highly resourceful with the ability to be effective independently and with little direction.

Excellent proofreading skills.

Experience working with and discreet handling of confidential information.

Advanced computer and technology skills including Salesforce report writing, Microsoft Outlook, Excel Pivot Tables, Word, PowerPoint, etc.

Skills & Requirements

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Company info

CompuLaw LLC
Website : http://compulaw.com